Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Here you’ll find answers to some of the most common questions about our cleaning and garden care services. If you don’t find what you’re looking for, feel free to contact us directly.
General Questions
Q: What services do you offer? A: We provide professional cleaning services for homes and businesses, as well as garden care services, including lawn mowing, hedge trimming, and more. Visit our Services page for full details.
Q: Which areas do you cover? A: We serve clients in Birmingham and surrounding areas. Contact us to confirm if we cover your location.
Q: Are your staff fully trained and insured? A: Yes, all our team members are professionally trained, experienced, and fully insured for your peace of mind.
Cleaning Services
Q: Do I need to provide cleaning supplies and equipment? A: No, we bring our own high-quality cleaning supplies and equipment. However, if you have specific products you’d prefer us to use, let us know.
Q: Can I book a one-time cleaning service? A: Absolutely! We offer both one-time and regular cleaning services to suit your needs.
Q: How long does a cleaning session usually take? A: The duration depends on the size of the property and the type of service. Typically, a standard cleaning session lasts 2-4 hours.
Q: What happens if I’m not satisfied with the cleaning? A: Your satisfaction is our priority. If you’re not happy with our work, let us know within 24 hours, and we’ll address the issue promptly.
Garden Care Services
Q: What kind of garden care services do you provide? A: Our garden services include lawn mowing, weeding, hedge trimming, planting, and general garden maintenance. Contact us for custom requests.
Q: Do I need to be home during the garden service? A: Not necessarily. As long as we have access to your garden and any necessary instructions, we can complete the work while you’re away.
Q: How often should I schedule garden maintenance? A: This depends on your garden’s needs. We recommend regular maintenance every 1-2 weeks during the growing season and less frequently during winter.
Booking and Payments
Q: How do I book a service? A: You can book our services online, by phone at +44 7846754680 , or via email. Simply provide your details and preferred date and time.
Q: What payment methods do you accept? A: We accept cash, credit/debit cards, and online payments. Payments are typically collected upon service completion unless otherwise arranged.
Q: Is there a cancellation fee? A: Cancellations made less than 24 hours before the scheduled service may incur a cancellation fee. Please see our Terms & Conditions for more details.
Other Questions
Q: Can I book a combined cleaning and garden service? A: Yes, we offer combined packages to save you time and money. Contact us for more details.
Q: Are your services environmentally friendly? A: We strive to use eco-friendly products and methods wherever possible to minimize our impact on the environment.
Q: How can I contact you for more information? A: You can reach us by phone at +44 7846754680 , via email, or through our contact form on the website.